Help center

Ballsy Support

Gameplay answers, troubleshooting, and a direct way to reach the developer.

How do I move and launch the ball?

Drag anywhere in the playfield to move the paddle. On the level intro, tap the launch panel to start. The point where the ball hits the paddle changes its rebound angle.

Why did my combo reset?

Every brick hit extends a three-second combo timer. If another brick is not hit before the timer reaches zero, the next hit starts a new combo. Longer combos increase the points awarded for each hit.

What happens when I lose the ball?

A normal run ends when its final ball slips past the paddle. Once per level, Ballsy may offer an optional rewarded advertisement. Completing it restores one ball and adds a four-second drain shield. You can always choose End Run instead.

I watched a rewarded ad but did not receive a ball

1. Wait for the advertisement’s completion and close controls; leaving it early may not grant the reward.
2. Return to the game and tap Relaunch on the Second Chance panel.
3. Confirm you have a stable internet connection.
4. If the problem continues, force-quit Ballsy, reopen it, and include your device model and iOS or iPadOS version in a support email.

An advertisement or privacy message will not load

Check your connection and try again. Gameplay remains available when an optional rewarded advertisement is unavailable, but the extra ball cannot be granted without a completed reward. Privacy choices appear in Settings only when Google reports that the entry point is required for your region.

How do I restore or transfer progress?

Ballsy 1.0 saves progress locally and does not use an account or cloud save. Deleting the app removes progress, scores, stars, and preferences. Progress cannot currently be transferred to another device.

Sound or effects are uncomfortable

Open Settings from the home screen to control sound effects, music, haptics, and reduced effects independently.